How To Reset A Cable Modem

Follow these steps to reset or ‘power cycle’ your cable modem in an effort the troubleshoot connectivity problems:

• When you power-cycle a cable modem, it’s best if the computer is off, so shutdown all programs and turn your computer off.
• On the back of the cable modem, there should be a large black wire that leads from the back of the cable modem to the power outlet on the wall.
• Unplug that power wire from the power outlet on the wall or from the back of the cable modem.
• Wait about 30 seconds to a full minute, and plug the power cable back in to the wall outlet or cable modem.
• The power light should light up on the cable modem. If it does not, make sure that there is power to the wall outlet and that the power cable is plugged in all the way on the back of the cable modem and at the wall.
• Turn on the computer to bring it back online.