Troubleshooting & Support

Welcome to SCI Broadband’s Troubleshooting and Support Center. Here, you’ll find tutorials and tips, answers to your questions, and step-by-step guides to getting the most out of your SCI Broadband services.

Frequently Asked Questions

How do I reset my cable modem?
How do I connect my router?
How do I sign into my Webmail?
What settings should I use to set up Outlook, Outlook Express, Apple Mail, and Windows Mail?
How do I check my Voicemail?
How do I manage my Digital Telephone features?
How do I program my remote control?

Equipment User Guides

Digital Telephone User Guide
Motorola DCT2200 Series User Guide
Motorola HD Receiver User Guide
Motorola Digital Video Recorder (DVR) User Guide

Equipment Software Downloads

Motorola SB5100 and SBG901 Series Cable Modem USB Drivers
Arris Touchstone Telephony Modem USB Drivers